Frequently Asked Questions

 

1. Do you ship internationally?

 

Yes. We ship worldwide. Shipping costs are calculated at checkout based on your location and order weight.

 

2. How long will my order take to ship?

 

Orders are typically processed and shipped within 1–2 weeks, depending on item availability. You’ll receive a confirmation email with tracking information once your order is shipped.

 

3. What payment methods do you accept?

 

We accept major credit cards, PayPal, Venmo, and other secure online payment options listed at checkout.

 

4. What if I can’t find the item I’m looking for?

 

If an item is not listed on our site, email support@afrocaribebotanica.com or message us on Instagram or Facebook. We may be able to source it for you.

 

5. Are your products authentic?

 

Yes. We pride ourselves on offering authentic African and Caribbean spiritual and cultural products, many of which are imported directly from artisans and suppliers in those regions.

 

6. Can I return or exchange an item?

 

Returns and exchanges are only accepted for incorrect items that are unopened or in their original packaging. Please review our Refund Policy (/refund-policy) for full details.

 

7. Do you take custom orders?

 

Yes. We welcome custom orders for specific Orisha, Vodou, or other spiritual items. Contact us to discuss details, pricing, and timelines.

 

8. How can I contact customer service?

 

Email us at support@afrocaribebotanica.com